Elevate your storytelling

FAQs


A. Getting Started
An Introduction to One Stop For Writers
How do I sign up?
What should I do first?

B. Accounts and Preferences
Can I share my account?
Can I sign in with a social media account?
How do I change my email address or password?
How do I edit my profile?
If I cancel my subscription, will my account be closed?
What's the difference between deleting my account and unsubscribing?

C. Subscription Information
Can I change my subscription in the middle of a plan?
Can I downgrade my plan?
How can I find out when my current plan ends?
How can I go back to being a registered (free) user?
How do I unsubscribe?
How do I upgrade my subscription plan?
I don't want my subscription to be automatically renewed. How can I avoid this?
I just changed my subscription. Why was my credit card charged an odd amount?
I wasn't planning on renewing my subscription. Why was it automatically renewed?

D. Coupon Usage
Can I use more than one coupon at once?
Do One Stop coupons expire?
I've decided to close my account. What happens to my applied coupon?
My coupon box is missing! Where did it go?
When will my current coupon expire?

E. Gift Certificates
Does my certificate expire?
How do gift certificates work?
I have no coupon box. How do I input my certificate code?
I lost my gift certificate. What do I do?
Where can I buy a gift certificate?

F. My Workspace and Projects
Can I move items between projects?
Can I save a tool or item without assigning it to a project?
What are projects?
What happens if I delete a project? Can I get it back?
What happens to my projects if I cancel my subscription?
What is my workspace?

G. Using the Thesaurus Collections
An entry is linked incorrectly. How do I let you know?
Can I access the teaching content in the opening sections of the thesaurus books?
Can I bookmark any thesaurus entries for future reference?
Can I copy and paste something from the thesaurus into my story?
How do I decide which description ideas to use?
How do I get back to the Table of Contents for a given thesaurus?

H. Using the Notes Feature
Can I write a novel using the notes feature?
Does the Notes Feature have a character limit?
If I unsubscribe, what happens to my notes?
What are notes?
Where are my notes kept?
Who can see my notes?
Who owns the copyright of my notes?

I. Using the Templates and Worksheets
Can I save and print my worksheets?
Can I save any of the worksheets or templates to my account?
I'm having trouble filling in one of these tools. What should I do?

J. Using the Idea Generator
Can I save ideas from the generator?
Where is the idea generator located?
Will you be creating new generators?

K. Using the Story Map, Scene Map, and Timeline Features
How do I make a new map or timeline?
What's the difference between these tools?
Where are my tools stored?

L. Bug Detection and Errors
I found a broken link. What do I do?
I found a bug. How can I let you know?

M. Troubleshooting
Help! I didn't receive a confirmation message!
Help! I'm stuck on the Sign-in/Sign-up page!
Help! The One Stop pages are..loading...really.....slowly......

N. Miscellaneous
Can I blog about my One Stop experience?
Can I review One Stop?
Can I see other users who are also using One Stop?
Can I submit an endorsement?
How do I keep my work at One Stop safe?
I have an idea for One Stop. Where do I submit it?
I love One Stop! How can I help?
Is One Stop For Writers hiring?
Is there any way to make the font size bigger?