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Subscription Information

Why did my plan automatically renew?

Subscription renewals are handled by Stripe, our eCommerce provider. Through their system, each active One Stop subscription is automatically renewed at the end of its plan period. To make users aware of this, we have mentioned it in many different places at One Stop, such as in the Terms of Use agreement, on the Sign-Up page, and on the My Subscription page. Multiple emails are also sent to users in the weeks leading up to their renewal dates, informing them of the steps that should be taken if they don't want their subscriptions to renew. With these many reminders, it is our hope that users will have the information they need so they can take steps to avoid an unwanted auto-renewal before it happens.

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